Frequently Asked Questions
Everything you'd want to know,
answered honestly.
How IRO works, what to expect, how to use it, and what happens if it isn't for you.
Getting to know IRO
What is IRO, and what does it actually do?
IRO Face + Neck Lift is an at-home device that brings four technologies — EMS, RF, Red Light and Sonic Pulse — together in one handheld ritual. It works the muscles and the skin of your face and neck at the same time, for a firmer jawline, more defined cheekbones and a smoother overall look. With consistent use, changes become visible from around week six.
What are EMS, RF, Red Light and Sonic Pulse?
- EMS (electrical muscle stimulation) sends gentle micro-currents that make the facial muscles contract — a workout for muscles you can't train any other way.
- RF (radiofrequency) gently warms the deeper layers of the skin, which supports its natural collagen production.
- Red Light uses LED wavelengths widely used in skincare to support skin renewal and an even tone.
- Sonic Pulse is a fine, high-frequency vibration that massages the skin and helps the device glide smoothly.
Is this actually different from other facial devices?
Most at-home devices do one thing: a microcurrent wand, an LED mask, a massage tool. IRO combines all four technologies in a single head, so one short session works on muscle tone, skin firmness and surface quality together — instead of three or four gadgets competing for space in your bathroom.
I've bought devices before that ended up in a drawer. Why would this be different?
Honestly, most devices end up in a drawer because the routine is too long or the results too vague. IRO is built around short sessions a few times a week, with two clear modes so there's nothing to figure out. And if it still isn't for you, our guarantee means you're not stuck with it.
What's the difference between Define Mode and Renew Mode?
Define Mode focuses on contour — lifting and toning along the jawline, cheekbones and neck. Renew Mode focuses on the skin itself — texture, smoothness and glow. We advise to start with Define Mode and from week 4 add Renew Mode.
Results & evidence
Does it really work, or is it just marketing?
EMS, RF and Red Light are established technologies used in professional clinics; IRO brings them to an at-home intensity. What it can't do is work without you — results come from consistent use over weeks, not from a single session. That's why we talk about week six, not overnight.
How long until I see results?
Many people notice a fresher, more awake look right after a session. Visible changes in firmness and definition build from around week six of consistent use, and keep developing as you continue the ritual.
Will it reduce my wrinkles and fine lines, and give me more definition?
IRO is designed to firm and smooth the skin, which softens the look of fine lines, and to tone the muscles that shape your jawline and cheekbones. It won't erase deep wrinkles or replace a clinical procedure — it's a gradual, natural-looking improvement you build over time.
Will it help my neck, or only my face?
Both. IRO is made for face and neck — the neck is often where the first signs of laxity show, so the ritual includes upward strokes along the neck and under the jaw.
Do you have before and after photos?
Yes — you'll find results on the IRO Face & Neck Lift page.
Using IRO
How do I use it?
- Start with clean, dry skin.
- Apply a generous layer of conductive gel to the area you're treating.
- Choose Define or Renew Mode and your intensity.
- Glide IRO slowly upward and outward — neck, jawline, cheeks, forehead.
- Remove the leftover gel and follow with your usual skincare.
A full session takes 5 minutes.
Which gel should I use?
Always use a water-based conductive gel — EMS and RF need it to reach the skin evenly and comfortably. Oils, creams and serums don't conduct well and can make the treatment feel prickly.
How often should I use it, and why not every day?
We recommend 2–3 sessions per week. Like any workout, your facial muscles and skin respond to stimulation and recovery — rest days are part of what makes it work, not a gap in your routine.
Will I actually feel anything?
Yes, a little. EMS feels like a light tingling or a gentle twitch of the muscle, RF like soft warmth, and Sonic Pulse like a fine vibration. It should never hurt — if it does, lower the intensity or add more gel.
What's the difference between Gentle and Strong intensity?
Gentle is where everyone starts: a softer stimulation that lets your skin get used to the sensation. Once it feels comfortable — usually after the first week or two — you can move to Strong for a more intense session. Stronger isn't required for results; consistency matters more.
How do I clean it?
After every session, wipe the head with a soft, damp cloth to remove the gel, then dry it. Never submerge IRO in water or use alcohol-based cleaners on it.
Can I travel with it?
Yes. IRO is compact enough for a toiletry bag and you are allowed to bring IRO on a plane.
What's in the box?
You'll find the full box contents on the IRO Face & Neck Lift page.
Safety
Is it safe to use?
IRO is designed for home use, at intensities well below professional clinic devices. Used as directed — with gel, on intact skin, and following the session guidance — it's a gentle, non-invasive treatment.
Can everyone use it?
Most adults can. Please don't use IRO if you are pregnant, have a pacemaker or other implanted electronic device, metal implants in the face or neck, epilepsy, or an active skin condition, infection or wound in the treatment area. If you're unsure, check with your doctor first.
Pricing, Batch 02 & shipping
Why is it €179,00 instead of €269,00?
Batch 02 is offered at a launch price of €179,00, down from the regular €269,00. We produce in small batches and sell directly, so early customers get the best price while we grow — the regular price returns once this batch is gone.
Is Batch 02 really limited to 390 units?
Yes. We make IRO in small, quality-checked batches rather than mass production. When the 390 units of Batch 02 are sold, the next batch follows at the regular price.
When will my order ship?
We aim to ship out mid/end December. You'll receive a tracking link by email as soon as your IRO is on its way. Delivery time depends on the shipping option you have chosen.
Which countries do you ship to?
We currently ship to Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden and United Kingdom. If your country is currently not in our list, send an email to support@iroritual.com and we can see what we can do.
Can I cancel before it ships?
Of course. Send us a message with your order number before your order has been dispatched and we'll cancel it and refund you in full. Already shipped? You can still return it — see below.
Guarantee, returns & warranty
What if it doesn't work for me?
Give IRO a fair try with consistent use. If you don't see a difference, contact us within 21 days and we'll make it right.
How do I return my order or withdraw from it?
Within the EU you have a 14-day right of withdrawal from the day you receive your order, no reason needed. Just let us know by email, and we'll send you the return instructions. Once your return arrives, we refund you to your original payment method.
What does the warranty cover, and how long does IRO last?
IRO is covered against manufacturing defects for 2 years, counting from the day you receive it. If something goes wrong under normal use, we'll repair or replace it. With proper care, IRO is built to be part of your ritual for many years.
How can I contact you?
Email us at support@iroritual.com — we aim to respond to you within 24 hours.
Still have a question?
We read every message. Reach us: support@iroritual.com
See the Face + Neck Lift