Warranty & Returns

We want IRO to help you feel like yourself again. If it isn't doing that for you, we'd rather you have your money back than keep something that isn't working.

21-day money-back guarantee

You have 21 days from the day your IRO arrives. Use it the way you would really use it, so you can feel what it does. If it isn't right for you, for any reason, send it back for a full refund —even if you’ve already used it.

How to return your order

  • Email support@iroritual.com before returning your product and we will provide you with return details. Returns without prior notification cannot be processed or refunded.
  • Return the product in its original packaging, with every accessory included and include a note with your shipping details so we can identify your return.
  • Keep your proof of shipment with tracking details and/or the return address until your return has been processed. A postage receipt alone is not considered valid proof of shipment.
  • If your return goes missing in transit, we may be unable to issue a refund or replacement without valid proof of shipment.
  • We refund your original payment method as soon as we receive it, and always within 14 days. 

2-Year Warranty

Every IRO is covered for 24 months from the day it arrives, against defects in materials and workmanship, when used as directed. This warranty is in addition to your statutory consumer rights, which stay unaffected.

Covered

  • Defects in materials and workmanship
  • Faults that appear during normal use, following the instruction card

Not covered

  • Damage from drops, impact or misuse
  • Liquid damage beyond IPX5 splash resistance (don't submerge it)
  • Repairs or changes made by anyone other than us
  • Damage from non-original chargers or accessories
  • Normal wear, including cosmetic marks and the gradual loss of battery capacity from regular charging

For any warranty enquiry, email support@iroritual.com with your order number and a short description. A photo helps if something looks damaged.

Cancelling before dispatch

Haven't received your order yet? You can cancel any time before it ships and get a full refund, no questions asked. Use the Withdraw from Order link in the footer, or email us.

Contact

Email support@iroritual.com.