Pre-order & Shipping
How pre-ordering works, and when
your IRO arrives.
Batch 02 is a limited pre-order. Here's exactly what happens after you order, in plain words.
-
1
Today
You order, your place is secured
You're charged when you order, and your place in line is set that day. You are not charged again when it ships.
-
2
Mid to End December
We dispatch
Orders ship in the order they're received. First come, first dispatch. You will receive the tracking number by e-mail.
-
3
A few days later
It arrives
Delivery usually takes 1–8 business days after dispatch, depending on where you are and which shipping you choose.
Batch 02 is limited to 390 units. Orders are dispatched in the order they're received, so your place in line is set the day you order. We can't promise the same price for Batch 03.
Cancel any time before dispatch
Securing your place doesn't lock you in. Change your mind before dispatch and you'll get a full refund, no questions asked.
If the date moves
You can still cancel for a full refund at any point before your order ships.
Standard shipping is free
On every pre-order, to every country we ship to.
Shipping costs
Standard
Free
Tracked delivery from the Netherlands, included with every pre-order.
Express
€9,95
Faster delivery once your order has shipped. Express doesn't move your dispatch date, it shortens the journey.
At a glance
- Dispatched from
- Apeldoorn, the Netherlands
- Company
- IRO Ritual
- Chamber of Commerce (KVK)
- 42133336
- Contact
- support@iroritual.com
Fulfilment
Shipped from the Netherlands.
Every IRO is packed and dispatched from Apeldoorn, the Netherlands, and sent on to you from there.
- Packed and dispatched in the Netherlands, for every country we ship to.
- Orders to EU countries travel within the EU, so there are no customs charges on delivery.
- A Dutch-registered company with a real address and a team you can reach. See About IRO.
Delivery times.
Business days after your order has been dispatched. We ship to 12 countries by DHL, PostNL, DPD, UPS.
| Country | Standard (free) | Express (€9,95) |
|---|---|---|
| Netherlands | 1–3 | 1–2 |
| Belgium | 1–3 | 1–2 |
| Luxembourg | 2–4 | 1–3 |
| Germany | 2–4 | 1–2 |
| France | 2–4 | 1–3 |
| Austria | 2–4 | 1–2 |
| Denmark | 2–4 | 1–2 |
| Spain | 3–5 | 2–4 |
| Italy | 3–6 | 2–4 |
| Sweden | 3–5 | 2–4 |
| Ireland | 3–6 | 2–4 |
| United Kingdom | 5–8 | 2–4 |
These are estimates. Remote areas and islands can take longer, and busy periods may add a day or two.
Duties & taxes.
Within the EU
Orders are sent from the Netherlands, so there are no import duties or customs charges on delivery.
United Kingdom
UK parcels pass through customs on the way in. Import VAT (currently 20%) and any customs charges are settled by the courier at delivery, so you'll know the full amount before it reaches you. Some couriers also add a small handling fee.
Order changes & contact.
To update your address or ask about your order, contact us: support@iroritual.com
More questions? Visit the Knowledge Bank.