Withdraw from Order
Right of withdrawal
You can withdraw from your order within 21 days, without giving a reason.
When does the 21 days start?
The period starts the day after you receive the product. If you pre-ordered, it starts when you receive the device, and you can also cancel any time before we dispatch it.
How to withdraw
Email us at support@iroritual.com before the 21 days are over. Include your name, your order number and a clear statement that you want to withdraw from your order.
What happens next
- We confirm your withdrawal by email and tell you where to send the product.
- Send the product back within 14 days after you told us you’re withdrawing. Please include the device, its accessories and the original packaging. Costs of returning the product is for your own account.
- We refund your payment, within 14 days after we receive the product. We use the same payment method you paid with.